Questions And Answers
How long does shipping take?
Items take 3-8 Business days to process, orders will arrive 3-6 Business days after shipped.
How will I know when my items have shipped?
When your order finishes processing and begins its journey to you, you'll receive a shipment confirmation email/and or SMS containing a tracking link.
Can I cancel or change my order?
If you wish to change or cancel your order, you may do so, within 24 hours of order placed by using the CONTACT US page or the chat box.
What if my orders arrives damaged or incorrect?
We package all our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us within 3 business days with photos of damaged product so that we may proceed with aclaim and replacement.
In the rare event that an item arrives to you incorrect i.e wrong size, misspelled ect. Please contact us via CONTACT US page or chat box, immediately and we'll do everything to make it right.
Can I change my shipping address?
We understand that sometimes circumstances change. If you need to update your shipping address, please contact customer support team within 3 Business days. We will do our best to accommodate your request if your order had not yet been shipped.
Are there any additional fees?
Taxes may apply which are the responsibilty of the customer and are not included in the product or shipping prices.
Do you offer expedited shipping?
Yes, we offer shipping options. Please keep in mind that we offer FREE SHIPPING on all stadard shipping !!! However, during the check out process, you will be able to choose from various shipping methods with accelerated delivery times. Please note that additional charges may apply for expedited shipping.
Where do you ship from?
We are located in the beautiful state of New Jersey. All of our handcrafted items ship from our home office of NJ. Our Write To Lounge ship from our satellite office in Los Angeles, Ca.Â
I hope this helps, however, if I am missing anything, please feel free to reach out and I'll do everything in my power to help. Happy Shopping! And Welcome to The Self-Love Club.Â